Shipping and Returns

Your order will be processed within 24-48 hours. Our warehouse operates Monday through Friday. Please note that UPS 2-day and next-day delivery times refer to the duration of shipping once your order has been shipped, not from the time you place the order.

RETURN & EXCHANGE POLICY

dylan wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange within 30 days of your receipt of the merchandise.

Defective or unworn merchandise must be returned within 30 days of your order ship date for either exchange or refund. Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Exchange for like items will be shipped to you via standard ground shipping at no additional cost. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.

Only merchandise purchased from dylanclothing.com will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.

Final Sale:

When shopping for a final sale, it's important to keep a few things in mind:

• No returns or exchanges: Remember that all purchases during a final sale are considered final, meaning no returns or exchanges are allowed. So, make sure the item(s) is something you or someone in your friend and family will want and that it will fit them.
• Check the sizing: Since you won't be able to exchange the item, it's important to make sure you're buying the right size. Check the sizing chart and read any reviews to get an idea of how the item(s) fits.
• No price adjustments: Final sale items do not qualify for price adjustments or price matches.
• Sales tax: Depending on where you live, sales tax may still be added to the final sale price.

Return using our $6 Flat Rate return label:

Click here to start a return

If you’d like to return items using our shipping label, a $6 return shipping & handling fee will be deducted from your refund. Free restocking for 6 pieces. Additional pieces are subject to an additional $2 per piece restocking fee.

Please allow up to 7 days for us to receive your package. An email confirmation will be sent to you once merchandise has been received and accepted.

Return  instructions without using our $6 Flat Rate return label at your expense:

1. You can send the merchandise back to us using any traceable shipping method, at your expense. We recommend using a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We are unable to accept return COD, and dylan will not issue a refund for return shipping costs if you choose to return at your own expense.
2. Complete the return form included in your package
3. Pack and seal your box securely, in the original package if possible.

 

REFUND

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit my not show up until your credit card's next monthly billing cycle. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.